The web addresses are http://online.stglobe.com/ and http://online.specialtours.gr/ where the following form appears:
Here you enter the user name and password which are unique and refer only to your company. Also if you wish you can ask us to change them anytime you believe it is necessary.

After the username and password enter the page you see is the following:
Let's see each one of the fields which are at the left of the page separately and what they do.

Find PNR

The fastest way to retreive a PNR. Just enter the PNR click on magnifier. If the PNR code is correct and you have access to view it, you are tranfered to PNR View page.

Central Links

From this field you can make the most main ST-Online functions:

• HOME return to this page
• NEW BOOKING you choose it when you want to make an availability or rate search or make a booking.
• BOOKING LIST here you find all the reservations you already made through SPECIAL TOURS WHOLESALERS® Ltd. Also within this function you can search any reservation you do not remember the PNR by using the criteria.
• HOTEL INFO it gives you information for the chosen hotel, such as address, facilities, photos and map with the hotel's location.
• CO-AGENTS in case you sell the services of STOnline to other agents, this choice gives you the access to handle the accounts. This requires further arrangements so if interested you are kindly requested to contact our sales dept.).
• GROURS fill in and send the groups form to request your group on-line.
• PACKAGES it gives you access to our packages.
• SETTINGS opens the user settings such as Default Mark-up, rates view, agent's logo upload etc.

MailQ Monitor

By chosing this, the unread messages regarding your reservations from SPECIAL TOURS Reservation Dept. appear. You should check it often, as you will receive important information through this. The ST-Online checks for new messages automatically, every one minute.

Currency Converter

The ST-Online is daily updated with currencies. Here you can enter and check these currencies and also make the necessary conversions.
Click button on any line (it works both ways) in order to set the currency you wish to transform. The following screen will appear:

Click the currency you wish to be transformed, then click second line button and the same currency list screen will appear. This time choose the currency in which the amount of the first chosen currency you wish to be transformed to. Since you have chosen the currencies, you add the amount you wish to transform in any section and you automatically receive the converted amount to the other section.

Here you can see the criteria you can use in order to search for availability.

• Select number of Rooms For the time being the system continues to allow only the same type of room in case you choose more than one room.
Also there are 2 more options next to Number of rooms selection, in order to specify if the room will have Seperate Beds, One Bed or even Twin for Single use when the person in room is one.
• Adults per room / Child per room the number of adults or / and children combined with the total number of rooms you choose, defines automatically the type of rooms (i.e., 2 pax / 1 room = 1 twin or double, 2 pax / 2 rooms = 2 singles etc). In case where you add children in the room, the system asks as obligatory their age in the field that appears:
  
• Country you choose the country from the drop-down list.
• City after the country choice, its cities are loaded automatically and also from the drop-down list you can make the city choice.
• Hotel after the city choice, its hotels are loaded automatically where you can choose specific hotel, only if you wish to. In this case at the next level only the chosen hotel will appear. In case you wish to see all the hotels in list you leave this section empty. We will next see the way you can search hotel groups corresponding to specific criteria *
• Pax Nationality it is important and obligatory to be declared as from this depends the service price in several cases.
• Check-in date in dd/mm/yyyy format. For you convinience, please use the pop-up calendar.
• Nights stay. You can select up to 30 nights.
• Check-Out date in dd/mm/yyyy format. You can choose this field, however it is automaticaly completed when changing Check-in and Nights.
• Stars hotel choice by category (optional).

More Options *
If you don't know in advance the hotel and you left the relevant section empty, then you can define some characteristics you wish to, in order ST-Online to find the hotel group based on them. This can be made as follows:
Click on button MORE OPTIONS. The following box Hotel Facilities will appear. It can be hided again with HIDE OPTIONS but remains open while you have checked even one criteria.

Here you can ask ST-Online to filter and appear a hotel list based on:

• Price Here you must choose the CURRENCY and then fill the PRICE FROM field and/or PRICE TO field, declaring the desirable rate range for the searched hotels.
• FacilitiesAlso you can see a list of facilities. From here you can check the ones your client needs.
• Location/Address where you can enter a keyword, for example reference points such as Opera, fair or even a street name.

While all the above steps will be completed you can click on button SEARCH PRICES & AVAILABILITY in order to see the results.

The following page displays the results of your search criteria. It is grouped by availability and sorted by price. So, if you cannot see a hotel in the top of the results, you may find it in the later pages where the non-available hotels are displayed. You can also change the sorting method using the available option in the corresponding drop down list, however the grouping by available/non-available still remains.

You can check for each hotel the following:

• Hotel's name and short description. If you click on this you can see further information regarding this hotel. Click on thumbnail and you see photos from the hotel. Click on map thumbnail (the Globe one) and the hotel location appears in a map below the hotel result.
• Hotel's category (****)
• The rate in EURO or other local currency (price)
• Availability. Next to each hotel the clue See Availability appears which means that there is direct availability, or the clue Request Availability which means you can make the reservation that will be advised by our Reservation Dept. ASAP.

As you can see up to here the system shows you on each hotel only the lowest possible rate according to your choice. More detailed information about rates, room types and cancellation policy are available for your reference in the next tab "Hotel Information"
On this point we can check the possible room types with more details about rates and cancellation policy by clicking to one of the above links. A screen like the following one appears:

The new ST-Online gives you the opportunity to check all available rates in all possible special room types, even all available rates for the same room type. Cancellation policy with specific cancellation fee is also provided in each room rate.
Next step is click on Book It (available) or Request It (on request).
In the next screen ST-Online will ask for more details giving you the following form:

Besides the Passenger/Room List field, there is also the "Booking Confirmation" which represents your booking's details one step before creating it. Due to the dynamic rates and availabilities of our system, to this field you will be notified with red colour about any changes on the reservation elements as they appeared to your previous step on searching results(i.e. the cancelation policy).

In case you are within hotel's "Cancelation Policy", the system asks you for your final acceptance that no cancelation allowed in order to proceed to "Create Booking".

Also in this form you can mark a booking as VIP, or you will be notified in case the booking has to be VIP.

If you agree with the booking you are about to add just click on "Create Booking".
PLEASE NOTE: In "New Booking" procedure you can always choose quickly any tab you like (Booking Criteria, Search Results, Hotel Information or Pax Information) wherever you are before finally create the booking, in order to change your booking criteria or select another hotel/room rate.
After form validation your booking is going to be created and the system transmits you in the PNR View tab of the Booking List page, displaying the booking you just created.

The choice BOOKING LIST is the archive of your reservations with SPECIAL TOURS WHOLESALERS® Ltd. Here you can find the reservations of which you don't remember the PNR.
By clicking on BOOKING LIST choice from the MAIN MENU a reservation list like follows will appear:
This list can be sorted by any criteria, depending on which one you choose by click on each column title. This could be by Reference, Type, Status, Option, Date In or Leader Name.

Each one of the PNRs has a button VIEW on the right. By clicking it you wil be redirected in the "PNR View" tab.

As you can see, some of the VIEW buttons could be orange. It means that in the specific PNR some changes applied for which you are not informed yet. You will have to enter these in order to see the changes.
For example, you might have made a reservation which is status ON REQUEST. When this booking become CONFIRMED or ADVISED, then the button VIEW will be orange till the moment you will enter the reservation and see the update.

Within the "Criteria" tab you can choose several criteria for your bookings' search such as Counter, Service Status, Leader name or even a keyword you probably entered in Memo.

In case you don't remember the PNR and you need the ST-Online to find the specific reservation, it asks you to give some details in order to make the search easy.
You can give only one of the details, for example LEADER name or even make a combination. For example OPTION DATE, DATE IN, DATE CREATED, a free text you entered on reservation MEMO KEY or SERVICE STATUS. Also from here your office administrator can choose the bookings of your office filtered by user (COUNTER), when there is more than one.

In SERVICE STATUS there are 4 categories from where you can choose:

• OPERATIONAL reservations not yet invoiced
• SOLD reservations invoiced
• CANCELED
• REJECTED

Choosing "SET AS DEFAULT" will save the present criteria as default so every time you login to the system and view Booking List, it is selected automaticaly. Choosing "GET DEFAULTS" retrieves the saved criteria without login out of the system.

View Deadlines
With this choice only the reservations with option at the present day will appear.

View Changes
Only the changed PNR which you did not check yet appear and the "View" button is orange.

Voucher Dates
You can make a search within a voucher issue date range.

PNR Information

It contains PNR information as for example the booking Ref. which is the ID of each booking. Another very important element is the OPTION DATE given when the reservation is confirmed and refers to the last date you can issue voucher and so reconfirm the reservation or the last date you can cancel without fees.

Service list

Here you can see the services containing in the specific PNR. This example has one service. In each service regarding hotel there are red buttons that allow you to interfere with your booking.

• Amend for example change dates or hotel.
  Attention:
  • The user cannot do any changes in a service after the voucher issue. In such cases you will have to communicate with SPECIAL TOURS Reservation Dept. within the PNR using MailQ function
  • The procedure the ST-Oline follows in case of amendment is the following: Cancellation of the existing reservation and afterwards request with the new elements. This practically means that even if for example the new dates you require are included in the old stay, the system does not guarantee that they will be available. So, in cases like on this example where you do not want to loose the original reservation before having confirmed the new one, it is advisable for you to use "Add Service" or "Copy" actions which we explain later.
• Cancel service. Active only while the reservation is still active too (not canceled or when voucher issued)
• Info You get and print if you like information regarding the hotel booked, as address, facilities, photos, map etc.
• Voucher You issue voucher with the options to print it or send it by email to the email address declared in the Settings by each user, so you will be able to forward it wherever you like. Also there is an option to save it to your computer or network as an Adobe® Acrobat (PDF) file
  Note:In case you need to add your office logo to the voucher you can do it from Settings.
  
• Copy starts a New Booking process, with the same selections as the given service (Country, City, Hotel, Dates, Rooms). Very efficient if you want to add other type of rooms in the given PNR

Also there are the following buttons and links:

• Add service to the existing PNR. This means that if you have a client that travels for example first in Rome and then in Paris, YOU MUST NOT CREATE TWO PNRS, but when you will finish the booking for Rome then you click on button ADD SERVICE and continue to the booking for Paris. Also it is useful in case of dates amendment as we explained above. This function is disabled when all services in PNR are cancelled
• Print PNR You can print all your PNR in order to keep it to your archives.
• Pay this booking via Credit Card You can pay for the reservation on-line with credit card. When you click on this button the following form appears:
  Here you have to choose at least one payable service in order to proceed with payment. After selecting, click "Next" button to continue.
  In this form you must complete all the fields to be able to proceed. Also you are able to choose your payment's number of installments (only if your credit card supports this facility, which is confirmed at the next step). By clicking "Proceed to validation" your card is being validated.
  PLEASE NOTE: If your credid card supports "Authentication" you might be redirected at your issuers' page for this step.
  
  Next you see the final page where all the information before the charge is displayed. Here also is displayed the amount of installments that are supported by your card. Please take a minute to check everything is ok, and then click "Proceed to payment". If you want to change anything, click "Select other services" to start over the procedure.
  
  Once you continue, your payment information is send to the bank and processed. If your payment is completed, then you will receive the above information, that you should write down for any later use.
  
  In case of any problem regarding the card, ST-Online returns the above message which mentions some possible reasons why payment was not possible and also the abilities of "Select other services" where you can choose different services to pay, and "Use another card" where you can try the same payment with another card.
  

File accounts

Here you can see detailed analysis of the net rate regarding every PNR service as well as the total charge to you. Again you can add your profit for as-you-type automatic calculation of the amount you wish to charge to your client.

Passenger list

You see the names included in each PNR. Here you have the option to change or add new names (maximum total of 9 in each PNR).

• Edit PNR Names Click on this link and the following form appears where you can ask for name change. With "Save Changes" name change is requested waiting to be confirmed by our reservations, with "Cancel Changes" any action is ignored.
  
  After the name change to the field and click on "Save Changes" the "Passenger/Room List" appears as follows:
  
  With a mouse-over to the yellow triangle as shown in the above example you can see which is the new name you requested to replace the old one.
  
  Attention:Every name change is completed only after the confirmation from our Reservation Dept. which handles the PNR. In this case the new name will appear replacing the old one and the yellow sign on "Pending" column will disappear.
  
  
• Add PNR Names Click on "here" link and the following form appears where you can add more names into the PNR, giving you the ability to add more rooms for different clients in the same PNR. With "Add Passengers to PNR" the names will be added and with click again in "here" link any action is ignored.
  
  

MailQ
Through MailQ you can communicate with the counter who is in charge of your reservation. By clicking the button "New Mail", writing your text and choosing "SEND", your message will be transmitted and read by the reservations.

You have to check often the ST-Online mail box as through this you receive information regarding your reservations.

In this form by filling the fields Country, City, Hotel and clicking on button VIEW HOTEL INFO, a page like the following will appear that will give you all the information regarding the chosen hotel. You can also print this page and give it to your client.

You can choose Photo Gallery to see the hotel photos

You can choose Show Map to see the location of the hotel in the map that will appear below the hotel info. At the hotels where there is no such information yet, you will not even see the related map icon as active. The hotel list is updated with this kind of information every day by us.

On the map there are some numbered marking in blue color. Those represent other hotel in the area, and the number is their star category. By clicking on any given marking you can read the hotel information

From this field you can handle your co-agents in case we have created an interface for your office (for further information kindly contact our Sales Dept.).

For Group reservations you can fill the following form which is sent to the Group Dept. of our office.

With this option you open the page that hosts our packages.

You can click on each destination in order to open detailed rate tarrif with all the hotels that participate in our packages.

This is a very useful tool for the user of ST-Online as it gives him/her many options mostly on how the online environment should appear to the user or the client. All settings here are saved per user account, not per agent. In case there are more than one users in an office, each one could have different settings.
Let's see the options one by one:

• Default MarkUp: You can add the percentange of your desirable office profit. This will add the profit in the "Sell P/R" & "Sell P/N" at search availability results for your convenience.
• Email for Vouchers: Each user can add his/hers email address and receive the vouchers there whenever he/she chooses to send the voucher by email.
• Logo for Vouchers: Here you see which is the current voucher logo uploaded in this user.
• Remove Logo: Click on the check box and "Update Settings" will clear the logo area in the voucher.
• Change Logo: Each user can add the company logo needed to be appeared in the voucher. Click on "Browse" and find the image file stored in your computer or network which has to be jpeg or bmp image format, no matter size as sytem resizes it (recommended size maximum 300 kb in order to avoid delays or time-out upon uploading). Don't forget to click on "Upload Logo".
• Default Results View: From this option you can choose how the rates should appear to each user in combination with the MarkUp option. You can choose to:
  • View Markup and Net Prices - where you will see all rates (Net, sell and MarkUp value)
  • Hide MarkUp and Net Prices - where only the sell rate to your client will be visible. This is very useful as you are free to show your screen to the client with the rate you are about to charge him !
  • Hide all Prices

After finish editing, click on "Update Settings" button to update your profile.

Thank you for your time, for any further information or clarification please do not hesitate to contact Help Desk / On Line support of SPECIAL TOURS WHOLESALERS® Ltd., where we will be glad to assist you.


" Have a nice booking !! "